Frequently Asked Questions

AdSpot is currently available in 25 countries worldwide, including the United States, Canada, the United Kingdom, Australia, and several countries across Europe and Asia. We're continuously expanding to new markets. You can check if AdSpot is available in your country by visiting our global locations page or by selecting your country from the dropdown menu at the bottom of our homepage.

You can contact our customer support team through several channels:

• Email: support@adspot.com
• Phone: (123) 456-7890 (Monday-Friday, 9 AM - 6 PM EST)
• Live Chat: Available on our website 24/7
• Contact Form: Visit our Contact Page

Our support team typically responds within 24 hours, but most inquiries are addressed much sooner.

If you've forgotten your password, click on the "Login" button, then select "Forgot Password?" Enter the email address associated with your account, and we'll send you a password reset link. The link is valid for 24 hours. If you don't receive the email within a few minutes, check your spam folder or contact our support team.

To delete your account, go to your Account Settings and select the "Privacy & Data" tab. At the bottom of the page, you'll find the "Delete Account" option. Please note that account deletion is permanent and will remove all your listings, messages, and account history. If you have active listings or ongoing transactions, we recommend resolving these before deleting your account.

Our terms of service allow one personal account per user. However, if you're a business owner, you can have both a personal account and a business account. Business accounts offer additional features like multiple user access, enhanced analytics, and branded storefronts. To set up a business account, visit the "Business Solutions" section of our website.

We offer both free and premium listing options. Basic listings are free and include standard features. Premium listings require a small fee but offer enhanced visibility, featured placement, and additional promotional tools to help your ad stand out and attract more potential buyers or applicants. The cost of premium listings varies by category and location.

Free listings allow up to 5 photos per ad. Premium listings allow up to 20 photos, depending on the package selected. Each photo can be up to 10MB in size and should be in JPG, PNG, or WEBP format. We recommend using high-quality images with good lighting to showcase your item or service effectively.

Free listings remain active for 30 days, while premium listings can stay active for up to 60 days, depending on the package. You can renew or extend your listing at any time from your account dashboard. If your item sells or position is filled before the expiration date, you can mark it as "Sold" or "Filled" to remove it from active listings.

You can edit or remove your ad at any time by logging into your account and going to "My Ads" in your dashboard. From there, you can select the ad you wish to modify and choose to edit, pause, or delete it. Changes to active listings usually take effect immediately, though major changes may require a brief review.

We take safety seriously and have implemented several measures to protect our users. These include user verification, secure messaging, fraud detection systems, and a review system. However, as with any marketplace, we recommend taking precautions: meet in public places for high-value items, use secure payment methods, inspect items before purchasing, and trust your instincts. For more safety tips, visit our Safety Center.

Yes, price negotiation is common on AdSpot. You can make an offer by contacting the seller through our messaging system. Some sellers indicate in their listings whether they're open to negotiation with phrases like "price negotiable" or "firm price." Be respectful when making offers, and understand that extremely low offers may be ignored or declined.

For in-person transactions, cash is often the safest method. For online transactions, we recommend using our secure payment system, AdSpot Pay, which offers buyer protection. Other secure options include PayPal, credit cards, or bank transfers. We strongly advise against using wire transfers, money orders, or cryptocurrency with unknown sellers, as these methods offer limited recourse in case of fraud.

To make your listing stand out:

• Use high-quality photos from multiple angles
• Write detailed, honest descriptions
• Include relevant keywords in your title
• Highlight unique features or benefits
• Respond quickly to inquiries
• Consider upgrading to a premium listing for better visibility
• Price competitively based on market research

When dealing with potential buyers:

• Respond promptly and professionally to inquiries
• Be honest about the condition and details of your item
• Be prepared to answer questions and provide additional photos if requested
• Set clear expectations about payment methods and pickup/delivery options
• For in-person meetings, choose public locations during daylight hours
• Trust your instincts and be cautious of suspicious behavior

For in-person transactions, cash is generally the safest option. For online transactions, our secure payment system, AdSpot Pay, offers seller protection and automatic transfers to your bank account. Other secure options include PayPal (business account), credit card payments through a secure processor, or bank transfers. Be wary of buyers insisting on unusual payment methods or offering to overpay, as these are common signs of scams.

Posting basic ads on AdSpot is free. Premium listing upgrades have varying fees depending on the category and features selected. For transactions processed through AdSpot Pay, there's a small processing fee of 2-3% for sellers. Buyers don't pay any transaction fees. Business accounts have different fee structures with monthly subscription options that include a certain number of premium listings and reduced transaction fees.

For transactions processed through AdSpot Pay, refunds can be requested within 7 days of purchase if the item was misrepresented or not as described. The seller has 3 days to respond to the refund request. If approved, the refund is processed within 5-7 business days. For premium listing fees, refunds are available if your ad is rejected during the review process. No refunds are provided for ads that have already been published.

Yes, AdSpot uses industry-standard encryption and security protocols to protect your payment information. We are PCI DSS compliant and never store complete credit card information on our servers. All payment processing is handled through secure, trusted payment processors. We also employ advanced fraud detection systems to identify and prevent suspicious transactions.

If you suspect a scam:

1. Do not send money or provide personal information
2. Report the listing or user immediately using the "Report" button
3. Contact our support team with details about the suspicious activity
4. If you've already sent money, contact your payment provider to try to stop the payment
5. Document all communications for reference
6. If significant funds were lost, consider reporting to local law enforcement

Our team investigates all reports promptly and takes appropriate action to protect our community.

For in-person meetings:

• Meet in public places with plenty of people around (coffee shops, mall food courts, etc.)
• Schedule meetings during daylight hours
• Bring a friend or family member when possible
• Tell someone else where you're going and when you expect to return
• Use our "Safe Meeting Spot" feature to find designated safe zones, often near police stations
• Trust your instincts - if something feels wrong, leave immediately
• For high-value items, consider meeting at a bank or using AdSpot Pay's escrow service

We take data privacy seriously and employ multiple measures to protect your information:

• End-to-end encryption for messages between users
• Option to hide your exact location and use neighborhood-level location instead
• Control over what contact information is visible to other users
• Secure data storage with regular security audits
• Strict data access controls within our organization
• Compliance with data protection regulations including GDPR and CCPA

You can review and adjust your privacy settings at any time in your account settings.

If you're having trouble uploading photos, check the following:

• Ensure each photo is under 10MB in size
• Use supported formats: JPG, PNG, or WEBP
• Check your internet connection stability
• Try using a different browser or device
• Clear your browser cache and cookies
• Disable any ad-blockers or browser extensions that might interfere

If problems persist, try reducing the resolution of your images or contact our support team for assistance.

To enable notifications:

1. Go to your Account Settings
2. Select the "Notifications" tab
3. Choose which notifications you want to receive (messages, saved searches, etc.)
4. Select your preferred notification methods (email, push notifications, SMS)

On mobile devices, you'll need to allow notifications in your device settings as well. When you first install the app, you'll be prompted to allow notifications, but you can adjust these settings later in your device's settings menu.

AdSpot supports all major modern browsers, including:

• Google Chrome (recommended for best experience)
• Mozilla Firefox
• Apple Safari
• Microsoft Edge
• Opera

We recommend keeping your browser updated to the latest version for optimal performance and security. Internet Explorer is not supported as it has been discontinued by Microsoft.